PINOY HACK

My website Pinoyhack.com was re-launched from bluehost.com webhosting 3 days ago, and guess what happened today my site was down for almost 30 minutes.

But what I love from bluehost is their CEO blog. Yes, my site was down but there’s this blog from the CEO updating of what was happening

Today we had downtime off and on from around 10am-3pm. It was our garbage heap we call a router that did it to us again. We have had a list of things go wrong in trying to get our new router up and going. We have the new router in our datacenter but the fan tray is not the highspeed fan tray we needed and so it is holding us back. We won’t be able to put our new router into production until Friday night at around midnight. It was supposed to be up and running this Monday but evidently next day air means 4 days later to some people.

Here is the short list of majors problems that we have had to deal with in the last 2 months and what we are doing about these problems.

Problem - Major linux kernels problems with Redhat Enterprise 4. This affected about 40 servers. Solution - Finally built our own custom kernel that solved our multitude of issues.

Problem - Two seperate power outages that affected about half of our users. Solution - So far have moved about 80% of our users to a facility that has enough UPS and generators to alleviate the problem. We are signing a lease next week on a 5000 ft data center that will allow us to grow as well as provide colocation services for many businesses. The whole move will take around 45 days to complete.

Problem - Multiple outages affecting all our users. Slow connection speeds and dropped packets. - Solution - A new cisco 6509 router with a sup720-3bxl card to solve our routing issues. This is 95% of the problems that Bluehost has been experiencing. We have been trying to solve the router problem for a couple of months. I think we finally have a handle on this hairy problem!

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